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                                             MEDICAL LESSONS LEARNED
                                                  DESERT SHIELD/STORM
        CATEGORY: Communications

        ISSUE/ITEM:

        SUBJECT: Command and Control

        BACKGROUND: Frequent direct communications with HQ ARPC are required during
        mobilization.

        DISCUSSION: During Desert Storm, access to ARPC was difficult. Telephone lines
        were constantly busy and the small staff performed heroically in their efforts
        to answer the volume of inquiries. However, delays in required actions were
        frequently due to the inability to contact the action officer in a timely manner.

        ACTION RECOMMENDED:

                  (1) Install additional phone lines to appropriate offices.

                  (2) Consider augmentation of staffing during appropriate periods.

        SUGGESTED OPRs/OCRs: HQ ARPC/SG

        SUBMITTER: Terry W. Clarke/Capt/HQ ATC/SGAX
                                    [(b)(2)]
















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