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         11. WR-ALC/DS Comments:

	a.  Quality

        (1) Background: the quality of work performance can be sustained or
        actually improved under the duress of a shirt wartime scenario. Of the 26
        quality checks performed ID DS, the quality defect rate from August to
        February improved from 98.8 percent to 99.0 percent, a decrease of
        approximately 50 defects per month.

        (2) Action Take,: The additional volume of work generated by the
        war and the increased timeliness required for total support of the AOR were
        offset by the high morale and sense of purpose display e] by DS workers,
        thereby producing an even bigger standard of quality work than under normal,
        less stressful conditions.

        (3) Action Required: The key is to maintain that sense of purpose
        and job importance even in a peacetime environment. The concept of
        "readiness" and the role we play toward that objective should permeate the
        thinking of the entire work force--everyday.

            b. Safety

        (1) Background: The safety message has evidently permeated the
        entire work force. During the period from August 1990 through February 1991,
        there was a 27 percent decrease in nondisabling injuries and a 71 percent
        decrease in disabling injuries.

       (2) Action Taken: -In addition to heightened, continual emphasis on
       safe practices under the increased pressure and volume of work load created
       by Desert Shield/Storm, one concrete measure was taken. Three hundred back
       support belts were obtained and issued to personnel engaged in any manual
       labor or lifting. Since the time these felts were purchased and issued in
       November, there have been no incidents of back injury to anyone wearing a
       belt.

           c. Project code/Nickname Use

              (1) Surge and Project codes 123, 196, 449, 535, 7BB, 9AU, 9BX:
         Which one takes precedence? Obviously all cannot be priority one. During
       the ORI, the term SURGE became synonymous with the highest priority in DS.
       Then 9BU entered the picture, and the work force had to be retrained on where
       to place the processing emphasis. Yet, the maintenance shops continued to
       hawk SURGE as the priority driver.

       (2) Action Taken: 9BU/AU were given priority one processing status
       simply because they could be associated with direct AOR support. To Support 
       this decision, the term SURGE was largely ignored. 

                (3) Action Required: A clearer definition of terms to differentiate  
       between SURGE and other project codes would be beneficial.

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